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TICKETING FAQ

CANCELLATIONS UPDATE.

All Public Theater, Joe's Pub, and Free Shakespeare in the Park activities and live performances through August 31 were cancelled. 

Current ticket holders have been sent an email with additional details on their cancelled performance, but for inquiries, email [email protected].

If you had tickets for a cancelled show or event, we have automatically transferred the full value of your ticket purchase to your On Account Funds, which you can confirm the amount of in your Public Theater Account.

Please consider donating the value of your tickets in support of current Public Theater fundraising efforts. While our stages are dark, our work continues as we look to fulfill our mission in new ways. Your support will benefit our artists and staff and keep us moving forward until we can all be together again in all of our theaters.

If you cannot donate, we can continue to hold the funds in your Public Theater Account, much like a gift certificate, which can be applied to any future production or event you choose. 

We thank you for your donation consideration, but also acknowledge this situation is affecting everyone differently. If you would like a full refund, let us know by emailing [email protected]. We hope you'll consider joining us again when we can return our theater and venues at The Public and The Delacorte. Together is how The Public has always moved forward. Together is how we will meet this moment and thrive thanks to your ongoing support.

GENERAL BOX OFFICE INFORMATION.

AUDIENCE SERVICES CALL LINES

Audience Services, Supporter's Desk, Partner's Desk phone lines will be closed tomorrow, October 20, 2020, from 5PM through 6:30PM in preparation for FORWARD. TOGETHER. During this downtime, please email us at [email protected] for assistance.  

 

THE TAUB BOX OFFICE

Located in the lobby of The Public Theater at 425 Lafayette Street, The Taub Box Office serves all venues at The Public, including Joe's Pub.

BOX OFFICE HOURS

For the foreseeable future, our lobby is closed to public access, including our in-person Box Office.

FORMS OF PAYMENT ACCEPTED AT THE BOX OFFICE

The Taub Box Office accepts cash, checks, American Express, Visa, MasterCard, Public Theater Account Credit, and Public Theater Gift Certificates as payment at the Taub Box Office. 

AUDIENCE SERVICES

For all transactions and inquiries, including Free Shakespeare in the Park and Joe's Pub, call Audience Services at 212.967.7555.

AUDIENCE SERVICES HOURS 

ON FRIDAY, JULY 17th, AUDIENCE SERVICES, THE SUPPORTER HOTLINE, AND PARTNERS DESK WILL CLOSE FOR THE FORESEEABLE FUTURE. FOR ASSISTANCE DURING THIS TIME:

  • SINGLE TICKET BUYERS AND PATRONS PLEASE EMAIL [email protected] OR LEAVE A VOICEMAIL AT 212.967.7555
  • FOR SUPPORTERS OF THE PUBLIC THEATER PLEASE EMAIL [email protected] OR LEAVE A VOICEMAIL AT 212.539.8650
  • FOR PARTNERS OF THE PUBLIC THEATER PLEASE EMAIL [email protected] OR LEAVE A VOICEMAIL AT 212.539.8734


As staffing levels will vary during this time, we ask that you allow us three business days for all responses from The Public Theater.

FORMS OF PAYMENT ACCEPTED BY AUDIENCE SERVICES

Audience Services accepts American Express, Visa, MasterCard, Public Theater Account Credit, and Public Theater Gift Certificates as payment over the phone.   

ONLINE

For the best web experience, we recommend signing in to your Public Theater account before beginning.
Click here to log in or create an account.

ACCESSING OUR DIGITAL EVENTS AND PROGRAMS.

DO I HAVE TO RSVP FOR YOUR DIGITAL PROGRAMMING?

Yes, please do RSVP for everything you plan to engage with digitally. The reasons for RSVPing vary. Ensure you are sent a link to access the event on the digital platform, where it will be hosted, which is essential for events like our Civic Salon, where the event will only be available during the scheduled event time. RSVPing also allows us to understand how many people are engaging with a digital event, leading to more programming of this type. Finally, RSVPing ensures patrons who need specific accommodations to access our digital programming are contacted when available for viewing.

HOW DO I RSVP FOR AN EVENT?

  • On the performance or event page, click the "SIGN ME UP" button.
  • Select the Digital Version of the event you would like to be kept up to date on.  Options will vary based on the type of program or event you are RSVPing for, but if you need an accommodation to access our content, email us at [email protected]. Once you make your selection, click the "RESERVE" button to add it to your cart.
  • Review your cart, which will include the event you have selected in addition to other events or items you have added to your cart. Review your cart carefully before clicking the "CHECKOUT" button.
  • You must have a Public Theater account before you can move forward in the checkout process. If you have already logged into your Public Theater account, you will bypass the login/create account page. We highly encourage our Supporters and Partners to log in before adding things to your cart to ensure your benefits are active throughout your visit to the website.
  • Consider making a donation or joining one of our donor programs to receive year-round benefits. A suggested amount will be in the "DONATION AMOUNT" box; click a radial button to choose another recommended amount, or enter your own. We hope that you can make it a monthly recurring gift. Click the "ADD DONATION" button to add your contribution to the cart. If you cannot donate, click the "NO THANKS" button to move to the next page.
  • Locate the "CONFIRM TRANSACTION" button to accept Digital Delivery and move forward to the next page.
  • If your cart only included Free Events, you will move directly to our Order Confirmation page. If you made a gift or joined one of our donor programs with a monetary value, you will be directed to our web checkout page. Here you will be asked to enter your credit card details, gift certificate information, or use your On Account funds to complete your transaction before being taken to the Order Confirmation page.
  • On our Confirmation Page, you may encounter a request to take a survey, which helps us get to know you better. Please consider taking the survey.
  • Expect a reminder email with viewing information to arrive a few days before your event or check the specifics on our site's web page.
  • Together is how The Public has always moved forward. Together is how we will meet this moment and thrive thanks to your ongoing support.

 

WHO DO I KNOW IF MY RSVP WAS CONFIRMED?

Shortly after you have completed your RSVP, you should receive an email confirmation to the address you used to create your Public Theater account. After logging into the website, you can also check your MY ACCOUNT page, and it will be listed under the header MY UPCOMING SHOWS. If you have any questions or concerns, please email us at [email protected] for assistance.  

WILL I GET A REMINDER EMAIL FOR THE EVENT?

Yes, you will receive a reminder email for events with a premiere date, events that will require a link to access the event, and when some of our content options become available for viewing. The delivery time will vary, but if you have any questions or concerns, please email us at [email protected] for assistance. 

WHAT DIGITAL PLATFORMS CAN I VIEW YOUR EVENTS ON?

Access on digital platforms will vary for each event depending on the size of the audience, type of event, and the platforms' capabilities. Currently, for The Public, we are focusing on the event's webpage on our website, our YouTube page, our Facebook page, Zoom Webinars, and for UNDER THE GREENWOOD TREE All Arts. For Joe's Pub, we are focusing on the event's webpage on our website, our YouTube page, Facebook page, and Instagram page. Please confirm what platform the event you are interested in will be hosted on before completing your RSVP. 

WHY ARE YOU USING ZOOM FOR SOME OF YOUR EVENTS?

ZOOM offers us the ability to provide digital programming similar to our in-person events such as PUBLIC FORUMS, CIVIC SALONS, TOWNHALLS, and more. ZOOM will be used in a webinar format. This is a view-only format where attendees cannot see each other, and the hosts cannot see attendees. The Zoom app will be required on your desktop or mobile devices to view, listen, and chat with participants during the event. You can download Zoom free for your device here. You may also call in and listen to the event over your phone. Specific details for accessing the event will be included in the day of reminder email along with the link to the Zoom room.

WHY ARE SOME DIGITAL PERFORMANCE FORMATS DELAYED IN THEIR RELEASE DATE?

The Public is working diligently to release digital content that is accessible to as many people as possible. Most of our digital content being released is brand new. So The Public believes that it is imperative to offer our artists the opportunity to complete the rehearsal process and premier the event before our partners in accessibility begin their work in developing an interpretation, an audio description, or a translation. This process also aligns with the strategy in preparing for in-person accessible programming at The Public. Specifics about each format and whom they serve are detailed below.

Video content will include at least an Auto-Generated Closed Captioning (CC) for premiers, and an English CC will be available shortly after the premier. For live events held on ZOOM, or other platforms of that type, we will be offering live CC. We are working with our artists and HandsOn to release American Sign Language (ASL) interpreted performances for new video content when appropriate and when the interpretation can artistically add to the production for the Deaf and Hard of Hearing. Each new video or digital piece brings its challenges in effectively delivering the interpretation. We are actively engaging with Deaf and Hard of Hearing partners in access and patrons for feedback on how to accomplish this effectively. We hope to release ASL interpreted performances one week after productions premier live online. We will not offer ASL interpreted videos for our audio plays, but a CC and .WAV video will be available within one week of a live event or release.

We have contracted 3PlayMedia to create Audio Descriptions (AD) for new video content when appropriate. To ensure an effective AD is added to these videos, we hope to release AD videos one week after productions premier live online.

We have also contracted 3PlayMedia to translate and add Subtitles to our new video productions when appropriate. This access will vary based on interest and funding available. We hope to release

To offer feedback, request an accommodation, or for assistance in accessing these digital events and performances, please email us at [email protected].

 

FEES.

SERVICE FEE

A per ticket Service Fee is added to all ticket transactions for Public Theater and Joe's Pub shows and events. Fees are waived for all Public Supporters and Partners or for anyone when buying in person at The Taub Box Office. 

$6 per ticket for tickets over $25 
$3 per ticket for tickets $25 and under

FACILITY FEE

A per ticket Facility Fee is added to all ticket transactions for Public Theater and Joe’s Pub shows and events. Facility Fees help us maintain our historic home at 425 Lafayette as well as The Delacorte Theater in Central Park. Fee is waived for Public Supporters and Partners.

$2 per ticket for tickets over $25
$1.50 per ticket for tickets $25 and under

 

MAIL ORDER FEE

A per order fee is added for mailing tickets for Public Theater and Joe’s Pub shows and events. Fee is waived for Public Supporters and Partners.

$3 per order for mailing tickets

REFUNDS, EXCHANGES, TICKET DONATIONS.

REFUNDS

Unfortunately, there are no refunds once a ticket transaction has been completed. Please note that performers are subject to change, and we do not issue refunds in the event of a change in casting.

EXCHANGES

Subject to availability, tickets may be exchanged until 48 hours before a show or event for a $5 fee per ticket. This fee is waived for Public Supporters and Partners. Tickets may be exchanged for another performance of the same production only.

TICKET DONATION

If you are unable to attend a performance, you may return your ticket and receive a tax-deductible contribution equal to the value of the ticket you purchased. Donation requests must be received by 12pm for all matinee performances and by 6pm for all evening performances and cannot be arranged after a performance. An email confirmation will be sent initially confirming the donation to The Public. For all donations over $25, a tax deduction receipt will be sent by mail within two weeks of the performance. 

PAST DATE

If you were unable to use your tickets for any reason and did not exchange them before a performance or donate and return them, you may be able to use them for a subsequent performance of the same show. Call us at 212.967.7555 or visit the Taub Box Office on the day you wish to attend a make-up performance in the evening, or call or visit the day before for a make-up matinee performance.  If we have space available, we will issue a complimentary pass against your original paid tickets.

FOR JOE’S PUB SHOWS & EVENTS.

REFUNDS

Unfortunately, there are no refunds once a ticket transaction has been completed.

TICKET DONATION

Unfortunately, we are unable to offer the option of donating your ticket for a tax-deductible donation for all Joe’s Pub performances because we are not producing the event, but simply presenting it for the artist.  If you believe strongly in supporting our artists, both personally and financially, you may authorize audience services to re-sell your ticket to another patron without receiving a refund and waive the ability to claim a tax deduction. 

PAST DATE

Unfortunately we are unable to offer a Past Date for Joe’s Pub performances due to the fact that the majority of our performances are one night and one show only.

IS JOE'S PUB AN ALL AGES VENUE?

All ages are welcome, but please be aware that performances may include adult language and topics. As sensitivities vary from person to person, if you have specific questions regarding content, please call us at 212.967.7555.

ADDITIONAL FREQUENTLY ASKED QUESTIONS.

IT'S THE DAY OF THE PERFORMANCE AND IT IS SOLD OUT. ARE THERE ANY OTHER OPTIONS AVAILABLE FOR ME TO PURCHASE TICKETS?

On the day of a sold out performance, we may take names for a limited Full-Price Cancellation list should tickets possibly become available closer to the schedule curtain of a performance. Names will only be added to the Full-Price Cancellation list in person at The Taub Box Office window when the box office opens (2PM or 1 hour prior to the first show of the day if there is a matinée). The Full-Price Cancellation list will be called no earlier than 30 minutes before curtain and is limited to two tickets per person. Please note we are not able to offer a Full-Price Cancellation list for Joe's Pub performances. 

DOES YOUR TICKETING POLICIES AND PROCEDURES VARY FOR FREE EVENTS AND PERFORMANCES?

Yes, it is important to confirm distribution policies and procedures for free events like the Mobile Unit (Tour and at The Public), Civic Salon, Free Shakespeare in the Park, and other free events and performances. Detailed information about acquiring tickets is available under the Production Details section of each event or performance production page.

MY TICKETS ARE BEING HELD AT THE BOX OFFICE. DO I NEED TO SHOW IDENTIFCATION TO RETRIEVE THEM?

Yes, when picking up tickets at the Taub Box Office you will be asked to present some form of identification. Please have your ID or credit card ready before arriving at the window, If you are unable to be present identification to pick-up tickets for a performance, please contact Audience Services at 212.967.7555 and ask for assistance in arranging a “Hold Under” name to be added to the order. You may also make this request for purchases on-line, over the phone, and when buying in person at The Taub Box office.

WHAT HAPPENS IF I'M LATE FOR A PERFORMANCE?

Late seating is solely at the discretion of the venue management for all performances, and late seating policies are subject to change per production. Ticketed seat locations are not guaranteed past the schedule curtain time printed on tickets.

ARE CHILDREN PERFORMITTED TO ATTEND PERFORMANCE AT THE PUBLIC THEATER?

Children under five are not admitted into performances at The Public Theater unless explicitly noted on a productions information page. For children over the age of five we understand that sensitivities vary from person to person, if you have specific questions regarding content, please call us at 212.967.7555.

I FOUND A TICKET TO ONE OF YOUR SHOWS ON STUBHUB OR ANOTHER THIRD PARTY RESALE WEBSITE. IS IT VALID?

As a reminder to all - official tickets for The Public Theater and Joe’s Pub performances are available only by purchasing/donating through our website at publictheater.org, at TodayTix.com and their mobile app, by calling Audience Services at 212.967.7555 or by visiting our box offices. Please be wary of any other sites claiming to sell tickets to our events. We do not endorse third party sites, and we cannot guarantee or verify the validity of any tickets purchased in this way. If entry into our venues is attempted with an illegitimate ticket or one obtained under fraudulent circumstances, we will not honor it, even if money has been exchanged between you and a non-endorsed sales channel.  The Public is not financially responsible for any monetary loss you incur.

The Public Theater is a non-profit organization that relies on the financial support of generous donors and ticket sales.  Although we strongly discourage third party sales, it is legal in New York, but within the limits of the law: Ticket resellers must be licensed and bonded by the state. Regardless of licensure, one cannot resell tickets within 1500 feet of the venue. Regardless of licensure, one must issue a refund if the purchaser cannot go to the event through no fault of their own.